PRIVACY AND COOKIE POLICY

TERMS AND CONDITIONS OF USE

 

Welcome to our web site www.serapian.com. These Terms and Conditions of Use are governed by Italian law and in particular by Legislative Decree No. 206 of 6 September 2005 on the Consumer Code, in Chapter I “Consumer rights in contracts” and  govern the access to and use of site www.serapian.com. The access to and use of this web site as well as the purchase of products on site www.serapian.com are based on the assumption that these Terms and Conditions of Use have been read, understood and accepted by you. This website is managed and property of Stefano Serapian S.r.l., via Lomeli 35, 20131 Milano. P. IVA 04619020151, Tel. +39 02 28012224 - Fax +39 02 28012213 – Email: eshop@serapian.com.

 

Request  for further information can be made through our Customer Care or sent to the address: eshop@serapian.com. If you need any assistance, go to the Customer Care area, where you will find information on orders, shipping, refunds and returning products purchased on www.serapian.com, and other general information on the services provided by www.serapian.com.

 

INTELLECTUAL PROPERTY RIGHTS 

 

The access to and use of www.serapian.com, including display of web pages, communication with Serapian, downloading product information and making purchases on the web site, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of www.serapian.com and its contents. Serapian shall not be considered liable for any use of the web site and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Serapian liability for intentional torts and gross negligence. In particular, the User will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information. 

 

Serapian may amend or simply update all or part of these Terms and Conditions of Use without prior notification to the User. Any amendment or update of these Terms and Conditions of Use shall be binding as soon as they are published on the Site. Therefore, the User should regularly access the Site in order to check updated Terms and Conditions of Use. If you do not agree to all or part of the www.serapian.com Terms and Conditions of Use, please do not use our web site.

 

Serapian is committed to providing constantly updated information and Product description in the Site. However it is not possible to guarantee the complete absence of errors. Site pages may contain typing errors, incorrect or missing information, i.e. related to price, availability, etc. Serapian reserves the right to correct any errors, inaccuracies or omissions contained in the Site even after the Customer’s order. Serapian also reserves the right to change or update information on the Site at any time, without prior notification to the User. In case of incorrect or outdated information and software related to the Site which may contain bugs or virus, Serapian shall not be considered liable in any way for any loss or damage, caused by or arising from reliance by users on information obtained from or through the Site. Serapian takes no responsibility for any damage caused from the use of the Site and from the functionality of the Site itself, the User assumes full responsibility for any direct or indirect loss, expense or damage caused from the consultation of the Site.

 

All content included on this Site, such as trademarks, works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of Stefano Serapian S.r.l. and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Serapian as the case may be.


Serapian shall have the exclusive right to authorize or prohibit any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in total or partly, the Content. Serapian shall have the right, at any time, to claim the ownership and authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.


Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by Serapian shall be carried out by you for lawful purposes only and in compliance with all applicable laws. 

 

The user shall be liable for safe use of personal information, including username and password, as well as for any damages caused by incorrect use, loss, removal of such personal information.

 

LINKS TO OTHER WEB SITES


Serapian.com may contain links to other web sites which are in no way connected to Serapian.com. Serapian does not control or monitor such third party web sites or their contents and shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, User’s privacy and processing of User’s personal data when the User is visiting those web sites. Please, pay attention when you access these web sites through the links provided on serapian.com and carefully read their terms and conditions of use and their privacy policies. Our Terms and Conditions of Use and Privacy Policy do not apply to the web sites of third parties. Serapian.com provides links to other web sites exclusively to help its users in searching and surfing the Internet and to allow links to web sites on the Internet. When Serapian provides links to other web sites, does not recommend to its users access these web sites and it does not provide any guarantees to their web content or to services and products supplied and sold by these web sites to Internet users. Other web sites may contain a direct link to Serapian.com only after Serapian has authorized it. In any event, it is forbidden to post deep links (such as deep frames) to serapian.com or to use unauthorized meta-tags without Serapian consent.

 

SERAPIAN ONLINE BUSINESS POLICY 


Serapian has adopted a business policy; its mission consists of selling products through its services and its web site to "Consumer" only. "Consumer" shall mean any natural person who is acting on serapian.com for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on serapian.com. Serapian shall be entitled to object to the processing of purchase orders from persons other than consumers and to any other purchase order which does not comply with the General Terms and Conditions of Sales and these Terms and Conditions of Use.

 

Sending information and materials

The User shall be held liable for sending any information and materials through the Site and considered solely responsible for the content of the information sent and is obliged to respond to any damage, cost or loss caused to Serapian or third parties requiring compensation for damages. Sending information and materials through the Site or in connection with the Site, will authorizes Serapian to their free use.

 

GOVERNING LAW

These Terms and Conditions of Use are governed by Italian law. Any controversy arising from these Terms and Conditions of Use, including issues concerning their validity, interpretation, execution and/or from the use of the Site by users shall have to be brought exclusively before the Court of Milan.

For every subject matter which is not expressly regulated by these Terms and Conditions of Use, Serapian makes reference exclusively to the Italian law.

 

PRIVACY POLICY

 

This privacy policy (hereinafter the "PRIVACY POLICY") explains what personal data and information Serapian collects, how we use it, who has access to it, and how you may access, update, or delete the information. When visiting Serapian stores or use the Site, social media and other online services, the User agrees that personal information is collected, in accordance with this Privacy Policy. This Privacy Policy applies to anyone visiting one of Serapian stores or Site, social media pages and/or other online services.

 

PERSONAL DATA COLLECTED

 

"PERSONAL DATA" is information that can be used to uniquely identify or contact a single person. Also Information of a non-personal nature, when strictly linked to Personal Data, shall also be considered as Personal Data.

  • CUSTOMER SERVICE

    When you contact the Customer Service, we collect Personal Data that helps us understand and respond to your comments or inquiries, including your contact information (e.g., name, mailing address, email address, telephone number).

    • SUBSCRIPTION TO SERAPIAN NEWSLETTER

      When you subscribe to our mailing list to receive our newsletter and other product updates and information, we collect as Personal Data your contact information, including your name, mailing address, e-mail address, and country and telephone number.

      • MY ACCOUNT

        When you create an account on Serapian.com, we collect as Personal Data your contact information (e.g. name, mailing address, email address, telephone number), certain demographic information (e.g., gender, date of birth), and other customer information.

        • PURCHASES AND RELATED TRANSACTIONS AND SERVICES

          When you purchase, exchange, or return items, we collect as Personal Data (a) your contact information (e.g., name, mailing address, e-mail address, telephone number), (b) information about the items (e.g., product description, price), and (c) payment information (e.g., credit card number). If the items are altered and/or delivered, we collect as Personal Data the information required to provide those services, including your contact information and delivery address.

          • CUSTOMER POSTINGS

            When you post in a public space such as on our website(s), we collect as Personal Data the posted information as Personal Data.

            • CAREERS

              When you submit an application through the "career" section of our website(s), we collect as Personal Data the information you submit, including contact information (e.g., name, mailing address, e-mail address, telephone number), your resume, and other information your provide regarding your education, current employment, and knowledge of foreign languages.

              • BROWSING OUR WEBSITE

                When you visit or leave our website, we receive and collect, as Personal Data, the URL (uniform resource locator) of the website that you came from and the website you visit when you leave us. We also receive and collect the IP (internet protocol) address of your computer, the type of operating system and web browser you are using, your mobile device identifier and operating system (if you access the website using a mobile device), and the name of your ISP (internet service provider) or your mobile carrier. We may also receive and collect location data, which we may use to improve the services we offer you and for marketing purposes. For example, we may use your location data to identify stores that are close to you and/or special promotions in those stores.

                • COOKIES

                  We use cookies and similar technologies to help us recognize you, improve your experience on our website(s), increase security, evaluate activity on our website, and serve facilitate advertising. You can control cookies through your browser settings. For more information, including the types of cookies used on our website(s), mobile applications, social media and other online services, please read the Cookie Policy below. By visiting our website, social media and other online services you consent to the placement of cookies in your browser in accordance with this Privacy Policy and Cookie Policy below. 

                   

                  HOW WE USE PERSONAL DATA

                  • MANAGE YOUR ACCOUNT, PROCESS TRANSACTIONS AND PROVIDE SERVICES YOU REQUEST

                    We use your Personal Data to create and manage your account; to process orders, exchanges, and returns; and to provide related services, including services offered by third parties such as alterations and delivery.

                    • IMPROVE OUR UNDERSTANDING OF YOUR NEEDS AND INTERESTS

                    We use your Personal Data to understand your needs and interests in order to improve our products and services and customize our marketing communications. For example, we may propose certain products and send you invitations to in-store events and special offers based on your purchasing history.

                    • NEWSLETTER AND MARKETING COMMUNICATIONS

                      We use your Personal Data to distribute the newsletter and for other marketing communications. Marketing communication may be made by phone (including SMS), mail or email. For example, in addition to product catalogs, we may send you product announcements, special offers and promotions, gifts, invitations to in-store events, and requests to participate in surveys and other market research.

                      • OTHER COMMUNICATIONS

                        We use your Personal Data to communicate with you for reasons other than marketing. These communications may be made by phone (including SMS), mail or email. For example, we may use your information to respond to inquiries and to thank you for shopping with us.

                        • CAREER

                        We use your Personal Data submitted through the "career" section of our website for hiring and recruitment.

                         

                        WHO HAS ACCESS TO YOUR PERSONAL DATA

                        • SHARING INFORMATION WITH SERAPIAN AFFILIATES AND CONTROLLED COMPANIES
                        We may share your Personal Data with Serapian affiliates and controlled companies in connection with services (e.g., purchases, credit card payments, alterations, delivery), marketing (e.g., newsletters, catalogs, market and statistical research and analysis), and internal business and administrative functions (e.g., management/maintenance of our website, accounting, legal).
                        • SHARING INFORMATION WITH THIRD PARTIES

                        Serapian and Serapian affiliates may share your Personal Data with third -parties that provide or assist in carrying out the services, marketing, and internal business and administrative functions referenced above, such as franchisees, licensees, banks, insurance companies, legal advisors, and marketing and public relations firms. Serapian and its affiliates do not share your Personal Data with third parties for their direct marketing purposes.

                        • COMPLIANCE WITH LEGAL PROCESS AND OTHER DISCLOSURES

                          Serapian and Serapian affiliates may disclose your Personal Data when required by law, subpoena or other legal process, or if Serapian has a good- faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected illegal activities or to assist government enforcement or regulatory bodies; (2) enforce the Terms and Conditions of Sale and/or Terms and Conditions of Use, and to defend ourselves against any third-party claims or allegations, or protect the security or our website and business; or (3) exercise or protect the rights, property, or safety of Serapian, our affiliates, our customers, our employees, or others.

                          • DISCLOSURES AS THE RESULT OF A CHANGE IN CONTROL OR SALE OF SERAPIAN

                            Serapian and Serapian affiliates may disclose your Personal Data to a third party as part of a sale of the assets, or as the result of a change in control, or in preparation for any of these events. Any third party to whom Serapian and Serapian affiliates sell assets or transfer control will have the right to continue to use your information in accordance with this Privacy Policy.

                            • STATISTICAL IINFORMATION

                              Statistical information about website(s) usage, sales patterns, traffic volumes and related matters may be communicated to third parties for analysis.

                               

                              YOUR RIGHTS AND CHOICES REGARDING YOUR PERSONAL DATA

                              • YOU MAY CHOOSE NOT TO PROVIDE YOUR PERSONAL DATA

                                You may choose not to provide your Personal Data. Kindly consider, though, that if you wish to purchase a product without registering in the Personal Area section, your Personal Data concerning name, surname, shipping address, billing address, telephone number, e.mail address and fiscal code will be temporarily registered by the Site with the sole purpose to let Serapian deliver the purchased product and in issue and send the invoice.

                                We wish to remind that if you choose not to provide your Personal Data or provide incomplete and/or incorrect Personal Data, we may not be able to create a Serapian account for you and may prevent Serapian and Serapian affiliates, as well as their third-party service providers, from providing services you may have requested.

                                • YOU MAY CONTACT US TO REVIEW, UPDATE OR DELETE YOUR PERSONAL DATA

                                  You may exercise the rights provided by article 7 of the Italian Privacy Code and article 12 of EU Directive 95/46/EC.
                                  Upon your request, Serapian will freeze your Personal Data on its database and, to the extent it is technically feasible, remove them from its database. You may also inspect your Personal Data and/or request that your Personal Data be corrected, amended or deleted upon written request. Please note that Serapian will not remove your Personal Data from its records to the extent it is necessary for any continued obligations or liabilities of Serapian or to the extent that such information must be retained by operation of law.

                                  • YOU MAY OPT OUT OF RECEIVING OUR NEWSLETTER AND MARKETING COMMUNICATIONS

                                    To opt-out from receiving the Serapian newsletter or other marketing communications, you may either use the opt-out link contained in each such communication or send an email requesting an opt-out to eshop@serapian.com. Opting out will trigger the automatic deregistration from any Serapian communication and/or service.

                                    • YOU CAN CONTROL COOKIES AND OTHER TRACKING TOOLS

                                      Please refer to COOKIE POLICY

                                      • OTHER IMPORTANT INFORMATION 

                                      HOW TO LEARN ABOUT CHANGES TO THIS PRIVACY POLICY

                                      We may modify this Privacy Policy from time to time due to the changing needs of our customers and business and new technologies. You will be required to read directly any changes through our website.

                                      • HOW TO CONTACT US WITH QUESTIONS OR COMMENTS ABOUT THIS PRIVACY POLICY

                                        If you have any questions or comments about this Privacy Policy, please contact us at serapian@serapian.com or eshop@serapian.com. For more information on your rights under the "Code for the Protection of Personal Data", visit www.garanteprivacy.it.

                                         

                                         

                                        INFORMATION ON PRIVACY

                                         

                                        INFORMATION – LEGISLATIVE DECREE 196/2003 (USER REGISTRATION)

                                        The personal information controlled by Stefano Serapian S.r.l., via Jommelli 35, 20131 Milano. P. IVA 04619020151, Tel. +39 02 28012208 - Fax +39 02 28012213 – Email: eshop@serapian.com (hereafter “SERAPIAN”), will be collected mostly by electronic means and for the purposes of finalising registration, allowing you to use the reserved access services offered on the site (for example, processing your orders and other steps necessary to it, including operations for administrative and fiscal obligations, sending newsletters, when requested) and improving the service offered. 


                                        Serapian is the controller of the information processing and may use your information also for sending you advertising e-mails regarding their products and services similar to those already acquired unless you do not accept this use by exercising your right to do so in the manner set out elsewhere (art. 130, paragraph 4, legislative decree 196/2003). In addition, upon consent the information may be processed for sending promotional material regarding products and services that are different from those already acquired and for marketing activities or opinion polls.

                                        Upon consent, Serapian may perform profiling analysis of your buying habits in order to send you proposals tailored to your interests.

                                        The parties appointed that will process information for the above mentioned purposes are the staff involved in processing orders, administration, customer care, marketing (when consent is given), information systems and web site management, and providing services reserved to registered users.

                                        In accordance with art. 7 of legislative decree 196/2003, all corresponding rights may be exercised including consulting, changing, deleting the information or opposing its processing for sending advertising material or commercial communications or opinion polls, by writing to Serapian by e-mail at serapian@serapian.com. You can also use the same means for requesting a complete and up-to-date list of the data processors.

                                         

                                        COOKIE POLICY

                                        In addition to browsing data, our website, social media and other online services may use "cookies".

                                        We use cookies and similar technologies to help us recognize you, improve your experience on our website(s) and other online services, increase security, evaluate activity on our website, and facilitate advertising.

                                        Please remember also that most current browsers automatically accept cookies. Nonetheless, you can configure your browser so that cookies are not accepted.

                                         

                                        If you want to disable cookies:

                                        • in the Explorer web browser, go to http://windows.microsoft.com/is-is/windows-vista/block-or-allow-cookies,
                                        • in the Safari web browser, go to Preferences and then to the Privacy pane and choose to block cookies,
                                        • on your iPad, iPhone or iPod touch, go to Settings, then Safari and then to the Cookies section.
                                          For other browsers, check with your provider to find out how to disable cookies or visit the Manage Cookies section of the Interactive Advertising Bureau UK at allaboutcookies.org. Because cookies are used throughout our website(s) and other online services and platforms, disabling them may prevent you from using certain parts of those website(s) and platforms.

                                        We use the following categories of cookies on our website(s) and other online services:

                                         

                                        CATEGORY 1 – STRICTLY NECESSARY COOKIES

                                        These cookies are essential to allow the user to browse from one section to another of a website or other online platform and to use its services. Without these cookies it would be impossible to provide the user with the requested services. This is the case, for instance, with secure transaction cookies for home banking and cookies that remember purchases for online shopping or make it easier to download web pages visited.

                                         

                                        CATEGORY 2 — PERFORMANCE COOKIES

                                        These cookies collect information about how you use our website(s) and other online services — for instance, which pages you go to most. This data may be used to help optimize our website(s) and make them easier for you to navigate. These cookies are also used to let affiliates know if you came to one of our websites from an affiliate and if your visit resulted in the use or purchase of a product or service from us, including details of the product or service purchased. These cookies don’t collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous.

                                         

                                        CATEGORY 3 — FUNCTIONALITY COOKIES


                                        These cookies allow our website(s) and other online platforms to remember your geographic location and choices you make while browsing. For instance, we may store your geographic location in a cookie to ensure that the next time you visit we show you the website serving your area. We may also remember preferences such as text size, fonts and other customizable site elements. They may also be used to keep track of what featured products or videos have been viewed to avoid repetition. The information these cookies collect will not personally identify you.

                                         

                                        Serapian assures to provide all privacy information the User as referred to in Article 13 of the Privacy Code.

                                         

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